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Frequently Asked Question

FAQ
What’s the packing in transportation?
How will you control the quality?

Fulei stone Quality tenet: 1% quality defect is user 100% disaster. Our serious quality control term will inspect each piece of our product to you. We’ll take photos to you about every procedure, packing, loading. And we are welcome our customer or the third party (BV, SGS) to come to our factory to inspect the goods.

Could you supply the free samples?

Sure, good samples, good start, we’d like to offer the free samples in small size for you to test our quality.

What is the estimated delivery time?

Depends on the goods and quantity you order, it is 3-5 days for the inventory goods, or about 10-15 days for one container upon we receive the deposit.

Where is your factory? How can I visit you?

Our factory is located in Renfu Industrial Zone, Shuitou Town, Nan’an City, Fujian Province, China. You are welcome to visit our factory. It is just about 50 minutes from our factory to Xiamen International Airport. And we can pick you up at the Xiamen International Airport by car.

What is your payment terms?

We accept T/T 30% deposit in advance, 70% against B/L Copy. We also support L/C, D/A, D/P, T/T, Western Union, MoneyGram, Paypal, Cash, Escrow, Credit card payments.

What are the possible problems with the installation process?

The natural stone has the fragile quality, please remind the worker to handle gently in the installation process, we suggest that you order a few more square in order to prepare for a rainy day. Also, all our products are guaranteed, our sales will sort out the reasons and you will be definitely properly compensated.

Why the color in the picture is not exactly the same as real product ?

Nature stone is formed naturally, so the picture cannot show its natural beauty. That is why we recommend you to visit our factory, and we will provide the perfect landing service.